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Pogo M. April 18, 2013

"I don't believe Peggy L. could have had this experience with Big C & Sons. I have had them service my A/C and do maintenance checks for the past two or three years and the service has been beyond anyone's expectations. I called the owner and asked him about this report and he said he had no idea what this lady was talking about and from what I've observed and seen on other reviews which echo my own view, I believe him. I have no doubt that Peggy L. had the experience she describes but I also believe that she is mistaken about whom she called. She does admit that it had been a year and a half since she had it. I strongly suspect that, as time passed she confused the name of the cheating company with that of the company that proved to be her "dependable a/c person.""
Ryk W. January 27, 2013

"I don't know about that other reviewer, but I have had nothing but excellent service from Byron and this company. I found them through Service Magic, initially. I had inherited an old house with an old AC unit. It needed to be replaced. They, first off, showed up on time on the same day I called. Then, Byron went over options for me. I ended up paying about $1000 less than I expected. Since then, I've had to call twice for service issues. Both times, Byron came within an hour and fixed the issue. (Both times were my own fault. I didn't clean the filter and the unit froze up.) I highly recommend Big C and Sons!"